SHOP

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured, your payment information is handled with the utmost confidentiality and security.

 

How can I track my order?

Once your order is dispatched in 1-2 after ordering, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time. Feel free to reach out to our customer support team if you have any concerns or require further assistance with tracking your order.

 

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 14 days of receiving the item. Please review our detailed return policy on our website for more information on the return process.

 

Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you can select your country, and the shipping options available will be displayed.

 

How can I contact customer support?

Our customer support team is here to assist you. You can reach us via email at info@hesfirst.com or through our "Contact Us" page on the website. We strive to respond to all inquiries within the same day

 

Can I modify or cancel my order after it's been placed?

Once an order is placed, our team works quickly to ensure prompt dispatch. Therefore, we are unable to modify or cancel orders once they have been confirmed. However, contact us and we will try to work with you. 

 

BATTING CAGE

What is the cost per hour?

Contact us to discuss rates based on the nature of the rental, whether you're a team or individual we offer the best price in New York for what you're getting.

 

Where is the Batting Cage?

We are located in the heart of Brooklyn, NY. He's First is accessible by the J,M and L train, and has plenty of parking for those driving. Once you Contact us for an inquiry, we will give you the exact address.

 

How do I make a reservation for the batting cage?

To reserve your time slot at He's First, please contact our dedicated reservation line at (718)-804-5650 or on our contact page. Our staff will assist you in securing the time slot that suits your needs.

 

What are the operating hours of the batting cage?

He's First operates on a reservation-only basis. This allows us to provide you with an exclusive experience catered to your needs. Please contact us to inquire about what time works best for you.

 

Is the batting cage suitable for both baseball and softball players?

Absolutely! Our exclusive batting cage is designed to accommodate both baseball and softball players. The 60-foot single tunnel is constructed from premium materials, ensuring it can withstand the strengths of all players. We also carry both baseballs and softballs for you to use

 

Should I bring my own equipment, or is it provided?

You are encouraged to bring your own equipment; however, He's First provides high-quality balls for your convenience. Bats, gloves, and helmets are not provided.

 

Can I book the batting cage for a team practice session?

Absolutely! He's First is perfect for individual and team use. Contact our reservation line to discuss available time slots for your team practice or training sessions.